Delivery & Return Policy

A. Delivery

1. General Information

All orders are subject to product availability. all items listed on the store should be in stock, If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order, using the original method
of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses in Canada. We also accept
orders from international customers who are shipping to addresses in Canada only. Any
shipments outside of Canada are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are
estimates and commence from the date of shipping, rather than the date of order. Delivery times
are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3
business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on weekends.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,
and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs

Shipping costs are based on the weight and size of your order and the delivery method. To find out how
much your order will cost, simple add the items you would like to purchase to your cart, and
proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected].

7. Lost/Stolen Packages

The Boiler Room is not liable for any items lost, stolen, or damaged during shipment. Courier company holds full responsibility upon departure from The Boiler Room's shipping facility. Customers are advised to file a loss/damage claim directly through the courier. The Boiler Room will provide all necessary information needed to facilitate claim, but will only initiate filing claim if deemed a human clerical error on behalf of the retailer. Due to liability of courier, no refund or exchange will be given until the investigation is complete and the claim has been issued and reimbursed. Please note that while lost orders are one of our top priorities, package claims are a long and very extensive process and often take several weeks or more to complete.

8. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected]

B. Returns

1. General Information

We accept returns. You can return unopened items in the original packaging within 15 days of
your purchase with receipt or proof of purchase. If 15 days or more have passed since your
purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a
reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we
will refund your purchase price and a credit will automatically be applied to your original method
of payment.

Only regular priced items may be refunded. Sale items are non-refundable, this includes items purchased with a Promo Code.

To follow-up on the status of your return, please contact us at [email protected]

2. Exceptions

Some items are non-refundable and non-exchangeable. These include: Complete Bikes, Custom Wheelsets, Sale Items, Helmets, Any Item that we had to modify for you.

3. Return Shipping

To return the item you purchased, please mail it to:

The Boiler Room

150 Bullock Drive Unit 1

Markham, Ontario

L3P 1W2

Refunds do not include any shipping and handling charges shown on the packaging slip or
invoice. Shipping charges for all returns must be prepaid and insured by you. You are
responsible for any loss or damage to hardware during shipment. We do not guarantee that we
will receive your returned item. Shipping and handling charges are not refundable. Any amounts
refunded will not include the cost of shipping.